Shipping Policy
This Shipping Policy applies to orders placed through Lottie & Faye Manchester, operated by EcomFern.
Below you will find the estimated delivery times and shipping information for all orders placed through lottieandfayemanchester.com.
Order Processing
Once your order has been placed, please allow 1–3 working days for it to be processed.
Orders placed during the working week are usually processed within one working day. However, orders placed on a Friday evening, during the weekend or on a public holiday may take slightly longer.
Estimated Delivery Time
Once your order has been processed and dispatched, delivery usually takes approximately 8–12 working days.
Please note that these delivery times are estimates and may vary due to circumstances outside our control.
We aim to make the ordering and delivery process as simple as possible for our customers. Should you have any questions or concerns, please contact our customer-service team at info@lottieandfayemanchester.com.
Below, we explain how your order will be processed and delivered.
Placing an Order
Placing an order with Lottie & Faye Manchester is quick and straightforward.
First, visit the relevant product page and add the product you would like to purchase to your shopping basket by clicking the “Add to Basket” button.
Please check that you have selected the correct product, size, colour and any other available options.
Once you have confirmed that everything is correct, click “Proceed to Checkout”.
On the information page, enter your delivery details. Please make sure that your name, address, postcode and all other information are complete and accurate.
Once you have entered and checked your information, click “Continue to Shipping”.
On the shipping page, you will have another opportunity to review the delivery details you provided.
All orders are delivered free of charge. As a token of our appreciation, we cover the standard shipping and delivery costs for every order.
You can then proceed by clicking “Continue to Payment”.
Payment Options
You can choose from the payment methods displayed during checkout.
All payment options available through lottieandfayemanchester.com are protected using SSL encryption, allowing you to complete your purchase in a secure payment environment.
Depending on your location and the options available at checkout, accepted payment methods may include:
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American Express
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Mastercard
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Maestro
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Visa
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PayPal
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Klarna
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Other supported payment providers
Once you have selected your preferred payment method, click “Complete Order”.
You may then be redirected to your chosen payment provider. Follow the instructions shown on the screen to complete your order.
In the unlikely event that you experience a problem while placing your order, please contact our customer-service team at info@lottieandfayemanchester.com.
Shipping Costs
We cover the standard shipping costs for every order.
All products are delivered to your address completely free of charge, and no minimum order value is required.
Dispatching Your Order
Once you have found the perfect outfit or accessory on our website, we understand that you will want to receive it as quickly as possible.
That is why we do everything we can to process and dispatch your order promptly.
To keep our prices fair and affordable, parcels may occasionally be combined into larger shipments before being transferred to the local delivery network.
This allows us and our delivery partners to operate more efficiently while continuing to offer our products at competitive prices.
We appreciate your patience and understanding.
Tracking Your Order
Once your order has been dispatched, you may receive a shipping-confirmation email containing your tracking details.
Please allow a short period for the tracking information to become active after receiving your shipping confirmation.
Tracking updates are provided by the relevant courier and may not always appear immediately.
Possible Delivery Delays
During particularly busy periods, delivery may take longer than expected.
Delays may also occur due to:
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Public holidays
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Severe weather conditions
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Customs inspections
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Courier delays
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High seasonal demand
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Incomplete or inaccurate delivery information
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Other circumstances outside our control
Please take this into account when placing your order.
We will always do our best to process and dispatch your order as quickly as possible.
Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your:
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Full name
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Street address
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House or flat number
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Town or city
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Postcode
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Country
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Email address
If you notice an error in your delivery information, contact us as soon as possible at info@lottieandfayemanchester.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Lottie & Faye Manchester and EcomFern are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete information supplied by the customer.
Multiple Parcels
In some cases, products from the same order may be dispatched separately.
This means that you may receive your order in more than one parcel and on different delivery dates.
You will not be charged additional shipping costs when an order is divided into multiple parcels.
Customs and Import Charges
Depending on the destination and applicable local laws, an order may be subject to customs inspections, import duties, taxes or handling charges.
Where such charges are not included at checkout, they are the responsibility of the customer unless applicable law provides otherwise.
Customs procedures may also cause additional delivery delays that are outside our control.
Lost or Undelivered Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first:
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Check around your property and any designated safe place;
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Ask members of your household or neighbours whether they accepted the parcel; and
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Contact the courier using the tracking information provided.
If you are still unable to locate the parcel, contact us at info@lottieandfayemanchester.com.
We will review the available tracking information and assist you where reasonably possible.
Contact Information
For questions regarding shipping, dispatch or delivery, please contact:
Trading name: Lottie & Faye Manchester
Registered business: EcomFern
Website: lottieandfayemanchester.com
Email: info@lottieandfayemanchester.com